Status: 01.02.2023

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Swiss Confederation (Data Protection Act, DPA), every person is entitled to protection of his or her privacy as well as protection against misuse of his or her personal data. We comply with these regulations. Personal data is treated as strictly confidential and is neither sold nor passed on to third parties This privacy policy gives you an overview of the processing of your data at Cloudworks AG and its services such as ernoi. It applies to all websites, apps and other services and performances offered by Cloudworks AG and your services such as ernoi. Privacy Policy Cloudworks AG and your services such as ernoi. With this privacy policy we would like to inform you which personal data we process for which purposes when you visit our website and use its possibilities.

I. Responsible

The website under the domain “ernoi.ch” is operated by us, Cloudworks AG, and we are also the controller of the personal data processed in connection with the website.

II. What is “personal data”?

Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

III. personal data processed by us

In order to operate the Website and provide all of its features and communication channels, it is necessary for us to process certain personal data.

1. registration on ernoi for partners

1.1 If you wish to register for our member area for the first time, we will ask you for certain information, including personal data about you. We ask for: your first and last name, your company, your address (street, city) and the number of employees in your company your e-mail address and your phone number and a password for later access. We use this data to manage your customer account; the information about your company is used to ensure that you are a commercial customer.

1.2 In order to log in to the registered user area from our website, use your access data (your e-mail address and password).

2. registration on ernoi for customers price inquiries for remodeling services and obtaining other offers If you submit a price inquiry for a remodeling service on our website or are interested in one of our services without registering for our service and creating a customer account, we also require certain information from you. This includes personal data about you, including: Your first name and surname, your gender and date of birth, your address (street, city) and your e-mail address and telephone number. We use this data to be able to make you an appropriate offer from our partners and to contact you.

2.1 In order to log in to the registered user area from our website, use your access data (your e-mail address and password).

3. chat function

Within our website we offer you the possibility to contact one of our experts. Depending on the situation, we may also ask you for personal data during the interview. We use this data to provide you with the best possible customer and prospect service.

4. applications

4.1 When you use our application portal and submit an application, we process the personal data provided by you, as well as any personal data supplemented later, in order to carry out the application process, as well as to be able to contact you. When you apply for a vacancy or send an unsolicited application on our website, you voluntarily submit personal data and information (first name, last name, e-mail address, telephone number, and any attachments such as resume, cover letter, etc.).

4.2 If you send a speculative application directly by e-mail to info@umbaumanger.ch, your data will generally be transmitted unencrypted. Responsible employees of our company can access the database in order to fill vacant positions with suitable candidates.

5. typical internet usage data

In addition to information typically understood as personal data, we also process certain data that arise as a result of technical processes in the course of your visit to and use of our website.

5.1 Log files

When our website is visited, our web server usually stores the following information in log files: Name of the requested file and message about the successful retrieval Date and time of the retrieval Transferred data volume Requesting provider Referrer URL Used web browser/user agent The IP address assigned to your end device at the time of visiting our website is automatically anonymized completely before the log files are created. The processing of the above-mentioned data takes place solely for security reasons, in order to be able to detect, track and stop cases of misuse of our website.

5.2 Cookies

We also use cookies on our website. Cookies are small text files that are stored on your computer and in which information can be stored. Our website (like almost all websites) sets one or more so-called “session cookies”. Session cookies, for example, allow you to hold form data that is needed across multiple pages. After the end of the respective session, this data is removed from the session; the session cookie is deleted. The remaining cookies set by our website usually have a validity period of only one day, in exceptional cases up to two years and in the rarest cases 10 years. After their validity period expires, they are deleted. In addition, the web analysis tools of the service providers commissioned by us, as well as the other tools integrated into our website, may set one or more cookies. For more information, please refer to the following sections 5.3, 5.4 and 5.5.

5.3 Web analytics Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies” (for cookies see above), which enable an analysis of your use of the website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. On this website, IP anonymization has been activated so that your IP address is truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by selecting the appropriate settings on your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Furthermore, you can prevent the collection of data, the storage of this data in the cookie and the data related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. For more information on data protection and Google Analytics, please visit Google’s website at https://www.google.com/analytics/learn/privacy.html?hl=de.

5.4 Social media plugins

We may implement so-called “social media buttons” on our website. These are small buttons from social networks or other websites that you can click to share or tell others to like the content of an offer, for example. The buttons are provided by the respective social network.

a) Facebook and Instagram

Facebook and the Instagram service is a social network owned by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2 Ireland (“Facebook”). The Facebook plugins (e.g. the “share” button) are marked with the Facebook logo and usually bear the lettering of the corresponding social function (e.g. “share”). With the plugins you can give your friends on Facebook and other Facebook users positive feedback, share content, etc.. When you call up one of our websites that contains such a Facebook plugin, your browser establishes a direct connection with the Facebook servers and loads the plugin from there. In doing so, the information that you have accessed the specific page is transmitted to Facebook. If you click on the respective button, it is possible that Facebook will process further data about you. Facebook may set cookies that allow Facebook to recognize on other websites that you have previously clicked the button. If you are logged in on Facebook while visiting our pages, Facebook can also assign the page view to your Facebook profile. If you log in to Facebook after clicking the respective button, it is possible that this information will be published on Facebook in your profile and in your Timeline in short form. In this case, Facebook may collect and store further usage data. In this way, Facebook may create user profiles that go beyond what you yourself have disclosed in your Facebook profile. You can find out which data Facebook collects in detail and for what purposes this data is collected or used in Facebook’s privacy policy. There you will also find more information about your rights related to data collection and processing. The Facebook privacy policy is available at https://www.facebook.com/policy.php. Further information from Facebook on so-called social media buttons is available at: https://www.facebook.com/about/privacy/your-info-on-other. We do not learn at any time which Facebook plugins you have used and when. We receive from Facebook alone aggregate statistics on the use of Facebook plugins on our website, which are not related to a specific user.

5.5 Other tools

We continue to use the following tools – primarily to provide you with relevant user-based advertising, but also to make it easier for you to use our services. a) DoubleClick Doubleclick by Google is a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Doubleclick by Google uses cookies to present you with advertisements that are relevant to you. Google assigns a pseudonymous identification number (ID) to your browser for this purpose. This is used to check which ads were displayed in your browser and which ads were called up. The Google DoubleClick cookies enable Google and its partner websites to display ads based on previous visits to our website or other websites on the Internet. No personal data is stored in the cookies. The cookie set may occasionally contain an additional anonymized identifier to track the user’s contact with a particular campaign. In doing so, it is not possible to draw conclusions about the general behavior of a person on the Internet. The information generated by the cookies is transferred by Google to a server in the USA and stored there. The data collected and stored in this way is only evaluated for statistical purposes and in anonymous form. A transfer of data by Google to third parties only takes place on the basis of legal regulations or within the framework of commissioned data processing. Google will not combine your data with other data collected by Google unless you are actively logged into your Google account. Google complies with the provisions of the EU-US Privacy Shield Agreement. You can prevent the collection of data generated by the cookies and related to your use of the website to Google, as well as the processing of this data by Google, by deactivating the under the following link http://www.google.com/settings/ads.

b) Google AdWords

Our website uses AdWords, a technology from Google. On the one hand, we use conversion tracking. This means that – if you have reached our website by clicking on an ad placed by Google – we can identify which ad this was and what behavior it triggered on our website. A cookie is set during this process. We thereby record the effectiveness of our ads for statistical and market research purposes. For us, this data is anonymous, which means that we cannot assign it to your person. On the other hand, our website uses the remarketing function of Google Adwords. This function is used to present interest-based advertisements to visitors of the website within the Google advertising network. For this purpose, the website visitor’s browser stores cookies on your terminal device, which make it possible to recognize you when you visit websites that belong to Google’s advertising network. On these pages, you may then be presented with advertisements that relate to content that you have previously viewed on websites that also use Google’s remarketing function. We do not receive any personal data from you through this. You can deactivate the remarketing function by making the appropriate settings at http://www.google.com/settings/ads.

b) Hotjar

We use Hotjar to better understand the needs of our users and to optimize the offering and experience on this website. Using Hotjar’s technology, we get a better understanding of our users’ experiences (e.g., how much time users spend on which pages, which links they click, and this helps us tailor our offering to our users’ feedback. Hotjar works with cookies and other technologies to collect data about our users’ behavior and about their end devices, in particular IP address of the device (collected and stored only in anonymized form during your website use), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), language preferred to view our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually prohibited from selling the data collected on our behalf.

5.6 Notes on rejecting cookies and opting out of web analytics and other tools

Basically, if you want to prevent the use of cookies, your browser offers the possibility to prevent the acceptance and storage of new cookies or to delete individual cookies. You can also use online tools such as those provided by the Digital Advertising Alliance (http://www.aboutads.info/choices/) or Your Online Choices (http://www.youronlinechoices.com/at/praferenzmanagement). However, we would like to point out that in this case you may not be able to use all functions of our website to their full extent. In addition, the collection of usage data will resume when you delete the opt out cookie. This applies accordingly to analysis and advertising services (cf. Sections 5.3 and 5.5). If there are special opt-out options, which are explained for the individual tools, you must also note that the opt-out only applies to the device you are currently using or, if applicable, only to the respective program in which you call up the website in each case.

IV. Purpose, legal basis and for how long do we process personal data?

As already described above, we process personal data in order to be able to offer you the functions or communication options available on our website and to operate these. The processing of personal data is necessary for the protection of our legitimate interests, i.e. precisely for the operation of our website and its functions and communication options for our users, and, insofar as contractual relationships exist, for the performance of contracts. If you register with us or inquire about or order one of our service offers, then we use in particular your contact data, such as telephone number and e-mail address for possible queries, as well as to answer your inquiries satisfactorily for you. We process your access data provided during registration exclusively to enable you to access your customer account. If you provide us with personal data in the context of one of your customer inquiries, we will only process this data in order to be able to answer your inquiry for you in the best possible way and, if necessary, to contact you in this context. We process the data collected on the use of our website as part of the web analysis for market research and in order to be able to provide you with attractive offers. Furthermore, we use this data to continuously improve the design of our website and to optimize its performance and functions. The processing of your personal data within the scope of the application procedure is carried out exclusively for the purpose of filling the vacant position for which you have applied. Unless already specified above, we keep the personal data stored for as long as we need them (in the case of communication with us as a customer) to process your request and to further benefit the results to you as a customer or user, as well as to fulfill the contracts concluded (webshop, newsletter subscription, etc.) and to fulfill all claims arising from them or to assert and enforce them. You will be informed separately about the storage period of application data.

V. Recipients of personal data

If you use our support via chat, the information exchanged in the process is transmitted to Cloudworks AG as part of order processing. In addition, we transmit the necessary personal data to the partner companies that provide the services you have requested in each case. We may disclose personal data to third parties if and to the extent necessary to assert and enforce our own claims, if and to the extent you have given your consent, and in cases where we are required to disclose personal data by law or by judicial or regulatory decision.

VI. transfer of personal data abroad

We are also entitled to transfer your personal data to third party companies (contracted service providers) abroad if this is expedient for the data processing described in this privacy policy. These are obligated to data protection to the same extent as we ourselves. If the level of data protection in a country does not correspond to that in Switzerland, we contractually ensure that the protection of your personal data corresponds to that in Switzerland at all times. We ensure this in each case by one or more of the following measures: -by concluding EU Model Clauses with the contracted service providers, cf. https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-datathird-countries_de -by ensuring that the contracted service providers are Swiss-US or EU-US Privacy Shield certified (if the data recipient is based in the USA or stores the data there), cf. https://www.privacyshield.gov/ -by the existence of Binding Corporate Rules (BCR) recognized by a European data protection authority at the contracted service providers, cf. https://ec.europa.eu/info/law/law-topic/data-protection/datatransfers-outside-eu/binding-corporate-rules_en

VII. storage period

We store personal data only as long as we are entitled to do so and the purpose of processing has not ceased to apply. After that, they will be deleted within a short period of time. In addition to the information on the storage period of certain data elsewhere in this privacy policy, we inform you as follows: If you have a customer account (see above), your orders and bookings will be stored there until you delete your account. Transactions dating back more than four years are then deleted immediately, while more recent transactions are deleted on a rolling basis at the end of the second year since posting. We store the (other) data of the customer account until you delete your account again or have not logged in for more than 25 months. The processing of data on the basis of consent will be carried out and the data will be stored until you revoke your consent to us. You can find out the exact storage period of a cookie by viewing the cookie in your browser. If an application is successful, your data will be stored in your personnel file. Otherwise, we will delete your data after 6 months at the latest. In addition, applicable laws provide for certain minimum retention periods for emails and a number of other data that require retention. However, it is not possible for us to specify the exact storage period for all data or data categories. We base the storage period strictly on legal considerations. If, for example, claims are still possible from a contract, we keep the corresponding data stored, and your interests or fundamental rights and freedoms limit the storage period within the framework of the weighing to be carried out and determine this significantly.

VIII. Data security

We use appropriate technical and organizational security measures to protect the personal data we have under our control against accidental, unlawful or unauthorized manipulation, loss, alteration, access, disclosure or use. Our security measures are continuously adapted and improved in line with technological developments. We assume no liability for the loss of data or their knowledge and use by third parties. If you register with us as a user, access to your user account is only possible after entering your personal password. You should always keep payment and access information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others. We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been obligated by us to maintain confidentiality and to comply with the provisions of data protection law.

IX. Your rights

You have the right to request confirmation from us as to whether personal data concerning you is being processed by us. If this is the case, you have a right of access to this personal data and, among other things, to the purposes of processing, the categories of personal data processed and the recipients or categories of recipients to whom the personal data have been or will be disclosed. In addition, you have the right to demand that we correct any inaccurate personal data concerning you or complete it without delay. Furthermore, you have the right to request that we delete personal data relating to you without undue delay if it is no longer necessary for the purposes for which it was collected or otherwise processed, if you have revoked a consent given to us and there is no other legal basis for the processing, if you have exercised a statutory right to object to the processing of your personal data to which you are entitled, if we have processed your personal data unlawfully, if the deletion is necessary to comply with a relevant legal obligation and/or if there is another legal ground. In addition, you have the right to request us to restrict processing if you dispute the accuracy of the personal data, if the processing is unlawful and you object to the erasure of the personal data and instead request the restrictive use of the personal data, if we no longer need the personal data for the purposes of processing, but you need it for the exercise or defense of legal claims, or if you have exercised a statutory right to object to processing, but it is not yet clear whether our legitimate grounds override yours. Furthermore, you have the right to object at any time to the processing of personal data concerning you that is carried out on the basis of a legitimate interest. We shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the assertion, exercise or defense of legal claims. If we process personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data for the purpose of such marketing under the. above contact address. This also applies to profiling, insofar as it is associated with such direct advertising. You have the right, in the case of processing based on consent or for the performance of a contract, to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and to transmit this data to another controller without hindrance from us, or to have the data transmitted directly to the other controller, insofar as this is technically feasible. You also always have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes applicable law.

X. Actuality and changes of the privacy policy

Due to the further development of our website or the implementation of new technologies, it may become necessary to change this privacy policy. Any significant change to the data protection provisions will be communicated to registered users by e-mail to the e-mail address provided as part of the registration process or by means of a corresponding notice in a suitable place after logging in to the user account. You can also access and print out the current data protection provisions at any time on our website. The original privacy policy is German language. The translated versions are only for better comprehensibility. In the event of any dispute, the German text shall prevail.

Status: 01.02.2023